Connecting People, Empowering Business.

At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do.

Our Customer and Employee Hero Stories

The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.

I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”

Chief Technology Officer
of a Singapore public listed
Healthcare Services Broker/Provider
Migrating the Contact Centre to NXGEN’s CCaaS
Kelvin Tan,
Project Team Lead,
NXGEN

The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way."


Chief Technology Officer
of a Singapore public listed
Healthcare Services Broker/Provider

The heart of our business is our Contact Centre that co-ordinates 24/7 delivery of healthcare services to our clients’ employees and families. In the post-COVID world, I had to quickly transform the infrastructure to be highly adaptable and ready to support my stakeholders’ business plans.

I leaned on the team at NXGEN to deliver a set of scalable, flexible and cost effective Contact Centre capabilities. We can now launch new functionalities to my MNC clients in under 2 weeks instead of in months.”




Kelvin Tan,
Project Team Lead,
NXGEN

The CTO was a strong leader who pushed boundaries and was keen to try new things. Our team diligently researched all possibilities and implications. The CTO appreciated that we communicated with clarity and sufficient details. This helped him manage the project budget accurately and make informed decisions along the way.”

Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.

I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security.”

Chief Communications Officer
of a core Public Sector
Organisation in Singapore
Building an omnichannel Contact Centre with a CRM system on the GCC
Suguna Rajoo,
Project Manager
(Contact Centre Practise),
NXGEN

I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”


Chief Communications Officer
of a core Public Sector
Organisation in Singapore

Singapore citizens expect and deserve the highest transparency and efficiency in getting their concerns heard and resolved, via the channel of their choice. Our old ‘silo-ed’ way of handling enquiries, requests, complaints and feedback had to change.

I engaged NXGEN for their talents and expertise to build and enhance my Contact Centre with modern CRM capabilities, and to provide the best Customer Engagement experience to each citizen we serve, without compromising their privacy and personal data security”




Suguna Rajoo,
Project Manager
(Contact Centre Practise),
NXGEN

I actively listened to the Executive Project Sponsor's (the CCO) concerns, and that built trust. Once trust was established, everything fell into place. He appreciated my upfront honesty - what’s in the scope and what’s not, and he reciprocated by being flexible and leniant where it made sense, which helped us achieve our goals.”

As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.

I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”

Deputy Director,
Student Administration System of a
Higher Education Institution (Government)
Migrating the Student Admin System to the Cloud (GCC)
Alice Yan,
Customer Success Manager,
NXGEN

The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”


Deputy Director,
Student Administration System of a
Higher Education Institution (Government)

As one of the first higher educational institutions to migrate our critical Student Admin Systems to the Government on Commercial Cloud (GCC), we initially faced some risks and I was nervous as I felt like I didn’t know what I didn’t know.

I entrusted the project to NXGEN’s team who provided the guidance, assurance and problem solving skills to ensure I get the sizing and budgeting right, implement the latest GCC cloud security practices and upgrade the database system to support the future needs of our student population. They mitigated the major unknown risks for my team.”




Alice Yan,
Customer Success Manager,
NXGEN

The Project Director was adamant that the migration should not cause any disruption to lecturers and students. The project budget was tight. In stressful moments, I strived to keep my team’s spirit up. We created an atmosphere where people felt secure to take risks. We encouraged each other to believe we will get through it.”

Our Customers

shutterstock_1364085116-2

Our Services

Unified
Communications

Unified Communications as a Service (UCaaS) streamlines enterprise communication channels, including voice and video calls, instant messaging and teleconferencing, to enable true unified communications.

Contact
Centre

Modern Contact Centre as a Service (CCaaS) offers seamless cross-channel support. Respond in real time via your website, social media channels and live chat. Create an omnichannel customer experience for flexibility and control.

Data
Analytics

Data and analytics has the potential to enhance decision-making outcomes. By utilizing data and analytics, new opportunities and questions can be identified, leading to innovative solutions that business leaders may not have previously considered.

Customer Relationship Management

Gain greater operational efficiency, better insights and more meaningful customer engagements by automating your CRM processes.

Robotic Process
Automation

Robotic Process Automation (RPA) uses structured inputs and logic to enhance productivity, efficiency, and data security, as well as generate data for analytics and improve customer service experience.

Hybrid Cloud
Computing

Hybrid Cloud Computing services facilitate digital transformation, provide secure data storage, enhance business agility, and enable infrastructure scaling at a moment’s notice.

Application
Services

Many companies struggle with managing their complex application landscapes that include various systems, both old and new. This often consumes a significant amount of IT resources, limiting their ability to drive innovation. Our services can assist in reimagining the application landscape with speed and agility, generate business value and growth.

IT Managed
Services

We manage and maintain customers’ technology infrastructure and services. These include monitoring and managing hardware and software, network infrastructure, security, data backups, and disaster recovery.

Our Partners

At NXGEN, we carefully curate the most innovative and cutting-edge technology vendors to partner with. This enables us to provide our customers with unparalleled access to the latest technologies and exceptional technical support. Our strategic partners share our strong drive to help our customers harness the power of technology in achieving success through digital transformation. With a shared commitment to excellence, we work collaboratively with our partners to bring the best-in-class solutions to our customers and help them stay ahead in an ever-evolving technological landscape.

Powered by the leading Technology Partners

Declaration

We are leaders of transformation,
caring for people, and the environment.

We stand for exceeding expectations.

We commit to working together as a family to
passionately deliver value to all stakeholders,
providing innovative and creative solutions
to customers.

We can be counted on to honour our word.
We are free, unconstrained and connected.

Our People

Chan Poh Sim
Managing Director
Tech & Apps

Cantona Lai
Managing Director
Digital Infrastructure

Derrick Chong
Managing Director
Communications

Richard Ho
General Manager
Tech Services

Richard Chia
General Manager
Enterprise

Daphne Lee
General Manager
Sales & Partner Alliance

Francis Tan
General Manager
Enterprise Communications

About NXGEN

NXGEN is a leading regional integrated infocommunications solutions provider. At NXGEN, we put our customers first and help them navigate their digital transformation with ease. We recognise the importance of connecting people to foster collaboration and build relationships that last, and we empower their business by providing innovative solutions and technical expertise. Our commitment to honouring our word is integral to everything we do. NXGEN is a wholly-owned subsidiary of TeleChoice International Limited, a publicly listed company. TeleChoice is also a portfolio company of ST Telemedia, a strategic investor in communications and media, data centres and infrastructure technology businesses, across Asia, the US and Europe.

Join Our Team

We are always on a lookout for individuals who are passionate, driven and eager to take on new challenges. If you are someone who thrives on pushing boundaries, constantly learning and growing, and striving for success, we invite you to join our dynamic team that honours our word and exceeds expectations.

You can send your application to: 

The Human Resource Manager
Telechoice International Limited
6 Serangoon North Avenue 5
#03-16 Singapore 554910

Email: career@nxgen.asia

Contact NXGEN

Get in touch with us so we can help empower your business!

    WEBSITE TERMS AND CONDITIONS – IMPORTANT 

    This website and the social media channels (including without limitation on facebook, instagram, linkedin and other applicable social media from time to time) of NXGEN.Asia from time to time (“NXGEN”) are owned and operated by or for and on behalf of NXGEN. By accessing, using and/or continuing to access and/or use this website and/or any of our social media channels, you agree to be bound by the terms and conditions set out below and any other terms, conditions and policies that may be published from time to time by us and/or made available on this website (collectively “Terms”). Please read carefully before you continue. If you do not agree with any of the Terms, please cease all access and use of this website and/or our social media channels immediately, as your sole and exclusive remedy is to cease all access and use of this website and/or our social media channels. A reference to “we”, “our” or “us” in the Terms shall mean NXGEN, collectively or singularly as the context requires. For the avoidance of doubt, in connection with any transactions entered into via this website or any other website of other NXGEN companies linked through this website, any contract in connection with any such transaction remains solely between you and NXGEN or other party identified as the contracting party or offeror of the product or service. A reference to this “website” or “our social media channels” in the Terms refer to the main website of NXGEN at https://nxgen.asia and/or the sub-sites, and the relevant social media channels, operated by members of NXGEN as the context requires, and includes but is not limited to all materials, information, data, text, images, links, sounds, graphics and video sequences displayed therein (collectively “Materials”).
      • 1. Intellectual Property
        • 1.1 All Materials and all intellectual property rights in and to the Materials on this website and/or our social media channels (including copyright in all works and other subject matter) are, except where we expressly agree otherwise, owned by us and/or our licensors. No part of the Materials may be directly or indirectly reproduced, adapted, distributed, republished, downloaded, displayed, broadcast, hyperlinked, posted, disseminated or transmitted in any manner or by any means or stored in an information retrieval system without our express prior written consent and/or that of the relevant rights owner.
        • 1.2 The trademarks, service marks, logos, images and taglines, including taglines identifying or associated with us or other members of NXGEN or our or their products and/or services (collectively, “IP Assets”) used and displayed on or accessible through this website and/or our social media channels are, unless expressly agreed otherwise by us, registered and unregistered IP Assets of the relevant owners who are members of NXGEN or other relevant third parties. We prohibit the use, directly or indirectly of the IP Assets, any entity name, trade name, business name, company name of ours and all members of NXGEN as a “hot” link to any website unless establishment of such a link is expressly approved in advance by us in writing.
        • 1.3 For the avoidance of doubt, nothing on this website and/or any of our social media channels and no access to this website and/or our social media channels, including the Materials, shall be construed as granting, by implication, estoppel or otherwise, any title, license, right or interest whatsoever in relation to any Material or any IP Assets, without our express prior written consent and/or that of other rights owner(s).
      • 2. No Representations or Warranties
        • 2.1 This website, our social media channels and the Materials therein are provided on an “as is” and “as available” basis. We do not warrant the accuracy, correctness, adequacy or completeness of this website and/or our social media channels, including without limitation the Materials, or that this website, our social media channels and/or the Materials are up-to-date. We expressly disclaim all liability of whatsoever nature and howsoever arising that results from the access and/or use of this website, our social media channels and/or the Materials, including for any errors, inaccuracies or omissions in the Materials, to the greatest extent permitted by law. We may in our sole and absolute discretion and without giving any prior notice or assigning any reason, make any amendments to or remove any Materials at any time and from time to time.
        • 2.2 No warranty or representation of any kind, whether implied or express, including but not limited to representations or warranties of non-infringement of third party rights, title, merchantability, satisfactory quality and/or fitness for a particular purpose, is given in relation to this website, our social media channels and/or the Materials. Without prejudice to the generality of the foregoing, we do not represent or warrant that this website, our social media channels and/or the Materials will be provided uninterrupted or free from defects or errors or that any identified defect or error will be corrected. No warranty or representation is given that this website, our social media channels and/or the Materials are free from any virus or other malicious, destructive or corrupting code, programme, macro, spyware or other harmful components. All representations, warranties, conditions and terms in relation to this website, our social media channels and/or the Materials are specifically excluded to the greatest extent permitted by law.
        • 2.3 We may from time to time without giving any reason or prior notice, upgrade, modify, alter, suspend, discontinue the provision of or remove, whether in whole or in part, this website, our social media channels and/or any Materials, information or functionality provided therein and shall not be liable if any such upgrade, modification, alteration, suspension, discontinuance or removal prevents you from accessing this website, our social media channels and/or the Materials or any part or feature thereof.
        • 2.4 The Materials, and other information and data contained in this website and/or our social media channels, are of a general nature which have not been verified, considered or assessed by us in relation to the making of any specific investment, business, commercial or other decision. You should at all times consult your own professional advisers and obtain independent advice on the Materials, information and data contained in this website and/or our social media channels before making any decision based on any such Materials, information and/or data.
        • 2.5 For the avoidance of doubt, nothing on this website or any of our social media channels shall be considered or construed as the giving of any advice or recommendation or an offer, invitation or solicitation of an offer or invitation in respect of shares, stocks, bonds, notes, interests or other securities, investments, loans, advances, credits or deposits in any jurisdiction.
      • 3. Your Obligations
        • 3.1 You acknowledge and agree that:
          • a. you shall comply with all applicable laws and regulations in all jurisdictions relating to the access to and use of this website and/or our social media channels;
          • b. you shall comply with all directions and instructions that we may issue relating to the access to and use of this website and/or our social media channels;
          • c. the uploading and distribution of any files, information or matter in any way onto this website and/or our social media channels is prohibited unless otherwise expressly permitted by us;
          • d. without prejudice to the foregoing, you shall not upload or distribute in any way onto this website and/or our social media channels (or attempt to do so) any files, information or matter which may contain any virus or other malicious, destructive or corrupting code, programme, macro, spyware or other harmful components, or which may otherwise interfere or affect the operation of this website and/or our social media channels or any information therein or do anything which would create or impose an unreasonable or disproportionately large burden or load on this website and/or any of our social media channels;
          • e. you shall not disassemble, decompile, reverse engineer, reverse-assemble, attempt to derive the source code of, conduct load testing, penetration tests, port scans, vulnerability assessments or other security testing; and
          • f. you shall not use this website, any of our social media channels and/or the Materials for any illegal purpose.
        • 3.2 You shall be responsible for obtaining and using the necessary web browser and/or other software and/or hardware necessary to obtain access to this website and/or any of our social media channels at your own risk and expense. If new or different versions of the web browser and/or other software and/or hardware necessary for the operation of this website and/or any of our social media channels become available and are adopted by us in our absolute discretion, we reserve the right not to support any prior version of such web browser, software or hardware. If you fail to implement the required upgrade, you may not be able to access and/or use this website and/or any of our social media channels at all or some of the features therein, and we shall not be held liable as a result thereof.
      • 4. Links to this Website and/or our Social Media Channels
        • 4.1 You shall not, without our express prior written consent, “deep-link” to any part of this website and/or any of our social media channels, “frame” or “mirror” any contents contained on this website and/or any of our social media channels on any other server. We shall not be under any obligation to establish reciprocal links with any third party.
        • 4.2 Without prejudice to the foregoing, we reserve all rights to terminate any link from any website and/or social media platform not owned or operated by us (“third party website and/or social media platform”) to this website and/or any of our social media channels for any reason. Upon our written demand, you must disable, terminate and remove any link from any such third party website and/or social media platform, or any framing or mirroring of this website and/or any of our social media channels, or any part thereof immediately.
        • 4.3 We shall have no responsibility for the content available on any such third party website and/or social media platform which links, frames or mirrors this website and/or any of our social media channels or any part thereof. In no circumstances will we be considered to be associated or affiliated in any manner whatsoever with such third party website and/or social media platform, including any trademarks, trade names, services marks or logos used or appearing on such third party website and/or social media platform that links, frames or mirrors this website and/or any of our social media channels of any part thereof.
      • 5. Links to other Websites and/or Social Media Platform
        • 5.1 This website and/or our social media channels may contain links to other third party websites and/or social media platforms. Similarly, other third party websites and/or social media platforms may contain links to this website and/or any of our social media channels. Any hyperlinks from this website and/or any of our social media platforms to third party websites and/or social media platforms are provided strictly as a convenience to you as a user of this website and/or our social media channels and we do not endorse or recommend any products or services offered or information or other matter referred to or contained at the third-party websites and/or social media platforms.
        • 5.2 We hereby disclaim liability for any and all information, materials, products or services posted or offered at any of the third party websites and/or social media platforms linked to this website and/or any of our social media channels, and we shall not be liable for any losses, liabilities, damages, costs, expenses, charges or injury of whatsoever nature and howsoever arising (whether in tort (including negligence), contract, equity or otherwise and whether directly or indirectly), from or in connection with such third party websites and/or social media platforms or the contents thereof.
      • 6. User Material
      • 6.1 All feedback, comments, posts, ideas, suggestions, proposals, data, information and/or documents given to us, whether through the website and/or any of our social media channels or otherwise (including through the “Contact Us” page on the website) (“User Material”), shall be deemed and remain our property. We shall not be subject to any obligation of confidentiality or privacy regarding such User Material unless specifically agreed in writing by NXGEN having a direct relationship with you or as otherwise required by applicable law. We shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such User material.
      • 6.2 You hereby grant us a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, sub-licensable and transferable licence to do all acts comprised in the intellectual property rights in respect of such User Material, including to use, exercise, reproduce, display, modify, communicate, adapt, perform, distribute or develop the same in all forms of media for the purposes of operating this website and/or our social media channels and for our business purposes. You represent and warrant that you own or have the necessary rights, consents and permissions to grant such rights to us, and that the User Material do not and will not violate the intellectual property or other rights of any third party.
      • 6.3 We shall have the right at our sole and absolute discretion to remove, modify or reject any content that you submit to, post or display on this website and/or our social media channels (including any User Material), including without limitation where we are of the opinion that it is unlawful, violates the Terms, or could subject us or any of our directors, officers, employees, agents or third party service providers to liability. We shall have the right to take any enforcement actions as we deem appropriate at our sole discretion, including but not limited to giving a written warning to you, removing any User Material, recovering damages or other monetary compensation from you, suspending or terminating your access to this website and/or our social media channels.
    • 7. Use of Social Media
      • 7.1 We welcome comments and other postings on our social media channels, where relevant. Please comply with the following when posting on our social media channels:
        • a. share your opinions respectfully;
        • b. do not post content that is false, obscene, defamatory, threatening, harassing, discriminatory, or hateful to another person, race, religion or entity;
        • c. do not post spam or content that violates any law or intellectual property rights;
        • d. do not upload files that contain viruses or programmes that can cause damage to other people’s mobile devices or computer; and
        • e. for your privacy and safety, please avoid posting confidential information such as your personal details.
      • 7.2 The opinions expressed by third parties on our social media channels do not represent the opinions of the NXGEN. We may remove content or take preventive action against those who do not comply with the above terms and abuse our social media channels.
    • 8. Limitation of Liability
      To the greatest extent permitted under law, in no event shall we or any member of NXGEN (including our and their respective directors, officers, employees, agents, licensors and representatives) be liable for any losses, liabilities, damages, costs, expenses, charges or injury of whatsoever nature and howsoever arising (whether in tort (including negligence), contract, equity or otherwise and whether directly or indirectly) arising out of or in connection with this website, any of our social media channels, the Materials, the use of or inability to use this website and/or any of our social media channels or the Materials contained in this website and/or any of our social media channels, any information contained in, referred to or accessible through this website and/or any of our social media channels or any other websites, social media platforms or any other matter relating to this website, any of our social media channels or the Materials, including without limitation any loss of data, loss of revenue or anticipated profits, loss of opportunity, indirect, consequential, exemplary or special or aggravated damages. You acknowledge and agree that you access and use this website, any of our social media channels and/or the Materials entirely at your own risk.
    • IndemnificationYou irrevocably agree to fully indemnify and hold harmless us and (including all members of NXGEN, and each of our/their respective directors, officers, employees, agents, licensors and representatives) from and against all losses, liabilities, damages, costs, expenses and charges (including legal fees and court costs on a full indemnity basis) directly or indirectly resulting from or in connection with any breach of any of the Terms or any activity or other matter related to your access, use and/or misuse of this website and/or any of the social media channels, including any information that you may send us through this website and/or any of our social media channels, any act, omission or conduct on your part which may compromise or affect the security of this website and/or any of our social media channels including the Materials and/or render this website and/or any of our social media channels inaccessible to others or otherwise damage or prejudice this website, any of our social media channels, us or any member of NXGEN.
    • TerminationIn addition to any of our other rights and remedies, we reserve the right at our sole and absolute discretion to restrict, withdraw, discontinue, cancel and/or suspend access to this website and/or any of our social media channels whether to any one or more parties without notice and without giving any reasons. In the event of termination, Clause 1 (Intellectual Property), Clause 2 (No Representations or Warranties), Clause 8 (Limitation of Liability), Clause 9 (Indemnification), Clause 12 (Miscellaneous) and Clause 13 (Application Law and Jurisdiction), and such other provisions which are intended to survive termination, shall survive such termination.
    • Amendments
      • We may without prior notice impose such further terms and conditions and make such amendments to the Terms as we may in our sole and absolute discretion deem fit from time to time by posting the amendments at this website, which you agree shall be sufficient notice for the purpose of this clause.
      • If you do not agree to be bound by the amendments, you shall cease all access and/or use of this website and/or our social media channels. You further agree that if you continue to use and/or access this website and/or our social media channels after the publication of such amendments on this website, such use and/or access shall constitute an affirmative: (a) acknowledgement by you of the Terms and its amendments; and (b) agreement by you to abide and be bound by the Terms and its amendments.
    • Miscellaneous
      • If any provision of the Terms is held to be illegal or unenforceable, such provision or part thereof shall, to that extent, be deemed not to form part of the Terms but the validity and enforceability by us of the remainder of the Terms shall not be affected.
      • The rights and remedies provided in the Terms are cumulative and not exclusive of any other right or remedies (whether provide by law or otherwise).
      • No failure on our part to exercise and no delay on our part in exercising any right or remedy under the Terms will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under the Terms or any breach of the Terms on your part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.
      • You may not assign the Terms or any of the rights or obligations under the Terms to any party.
      • A person who is not a party to the Terms (except for any member of NXGEN) shall have no right under the Contracts (Rights of Third Parties) Act, Chapter 53B, of Singapore to enforce the Terms.
      • If you are a minor, we assume and you confirm that you have the permission of your parent or legal guardian who consents to the Terms on your behalf.
    • Applicable Law and JurisdictionYou irrevocably agree that the laws of the Republic of Singapore shall govern the Terms, your access to this website and our social media channels and all matters relating to this website, our social media channels and their respective contents, and you further irrevocably agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
      (Version as at 1 January 2020)  

    PRIVACY POLICY – IMPORTANT 

    Your personal data is important to NXGEN.Asia (“NXGEN”).

    The purpose of this document (“Privacy Policy”) is to inform you of how NXGEN.Asia (“NXGEN”) from time to time manage personal data which is subject to the Personal Data Protection Act, Chapter 53B, of Singapore (“PDPA”) and other applicable data protection laws. Please read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your personal data.

    By interacting with us, accessing our websites, submitting information to us (whether through our websites or otherwise), or signing up for any products or services offered by us, you consent to NXGEN as well as our respective agents, collecting, using, disclosing and sharing amongst ourselves your Personal Data (as explained below), and disclosing such Personal Data to the NXGEN’s service providers and relevant third parties in the manner set out in this Privacy Policy.

    A reference to “NXGEN”, “we”, “our” or “us” in this Privacy Policy shall mean NXGEN, collectively or singly as the context requires.

    This Privacy Policy supplements but does not supersede or replace any other consent you may provide or may have previously provided to us nor does it affect any rights which we may have at law in connection with the collection, use or disclosure of your Personal Data. We may from time to time update this Privacy Policy, including where necessary to ensure that this Privacy Policy is consistent with our future development, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on our website (www.NXGEN.asia). Please check back regularly for updated information on the handling of your Personal Data.

    For the avoidance of doubt, this Privacy Policy forms a part of the terms and conditions in the NXGEN.Asia – Website Terms and Conditions (“Terms”) and should be read in conjunction with the Terms.

    • 1. Your Personal Data
    • 1.1 In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified:
      • a. from that data; or
      • b. from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
    • 1.2 The Personal Data that you may provide to us include, depending on the nature of your interaction with us, your name, NRIC, passport or other identification number, date of birth, gender, nationality, contact numbers, residential and/or mailing addresses, email address and any other information relating to yourself and any individuals, which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
      • 2. Collection of Personal Data
        • 2.1 Generally, we may collect your Personal Data in the following ways:
          • a. when you submit any online queries, including through the “Contact Us” page on our website;
          • b. when you submit forms relating to any of the products (“Relevant Products”) and/or services (“Relevant Services”) we represent, offer, sell or distribute;
          • c. when you purchase or use Relevant Products and/or Relevant Services;
          • d. when you interact with our customer service officers or any of our staff, for example, via face-to-face meetings, business interactions in events and exhibitions, telephone calls, letters, emails, online forms (such as any “Contact Us” forms on our websites) and/or our social media channels;
          • e. when you are contacted by, and respond to, our marketing representatives and agents;
          • f. when you respond to our promotions and other initiatives, or participate in our promotional activities;
          • g. when you subscribe or ask to be included in our email or other mailing lists;
          • h. when you request that we contact you;
          • i. when you enter into an agreement and/or a business relationship with us;
          • j. when you respond to our request for additional Personal Data;
          • k. when you submit a job application to the NXGEN;
          • l. when we receive references from business partners and third parties, for example, where you have been referred by them;
          • m. when your images are captured by us via CCTV cameras while you are within our premises or photographs or videos taken by us or our representatives when you attend events hosted by us at non-public spaces; and
          • n. when you submit your Personal Data to us for any other reason.
        • When you browse our websites, you generally do so anonymously but please see Clause 5 (Use of Cookies) and Clause 6 (IP Address).
        • If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), or where you refer a third party to us for the purposes of us offering Relevant Products and/or Relevant Services to that third party, by submitting such information to us, you represent and warrant to us that you have obtained the consent of the third party for you providing us with their Personal Data for the purposes set out in this Privacy Policy.
      • 3. Use and Disclosure of your Personal Data
        • 3.1 In general, NXGEN collects, uses and discloses your Personal Data for the following purposes:
          • a. to provide you with Relevant Products and/or Relevant Services that have been requested;
          • b. to help us profile, review, develop, manage and enhance the Relevant Products and/or Relevant Services, including by analysing future customer needs;
          • c. to communicate with you and respond to your queries, requests and complaints;
          • d. to provide ongoing information about Relevant Products and/or Relevant Services;
          • e. to handle disputes and conduct and facilitate investigations and proceedings;
          • f. to protect and enforce our contractual and legal rights and obligations;
          • g. to prevent, detect and investigate crime, including fraud and money laundering, and to analyse and manage other commercial risks;
          • h. to manage the business operations of NXGEN and to comply with our contractual obligations to third parties (including third parties on whose behalf we may be collecting, using and disclosing your Personal Information) and/or internal policies and procedures;
          • i. to process your job application;
          • j. to facilitate any proposed or actual business transactions (which may extend to any reorganisation, merger, acquisition or sale) involving the NXGEN;
          • k. to facilitate any proposed or actual business assignment, transfer, participation or sub-participation of any of our rights and obligations in respect of your relationship with us;
          • i. to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and
          • m. purposes which are reasonably related to the aforesaid.
        • 3.2 Without prejudice to Clause 3.1, if you are a vendor, a prospective vendor or a contractor or an employee thereof:
          • a. to manage the outsourcing relationship;
          • b. to conduct background checks and due diligence;
          • c. to process any payments of invoices and claims including payments to any accounts payable;
          • d. to ensure the security of our premises; and
          • any other purpose directly relating to any of the above.
        • 3.3 Without prejudice to Clause 3.1, if you submit an application to us as a candidate for employment:
          • a. to process your application, including pre-recruitment checks;
          • b. to provide or obtain employee references or other references where relevant for background screening/vetting;
          • c. to collect information about your suitability for the position applied for;
          • d. to organise training and staff development programs;
          • e. to assess your performance;
          • f. to administer benefits and payroll processing;
          • g. to provide you with tools to facilitate or as required for you to do your job;
          • h. to communicate with you as required by NXGEN to comply with its policies and processes, including for business continuity purposes; and
          • i. any other purposes relating to the aforesaid.
        • 3.4 In relation to particular Relevant Products and/or Relevant Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, then we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
        • 3.5 Your Personal Data will be protected and kept confidential, but subject to the provisions of any applicable law, this Personal Data may, depending on the product or service concerned and for the purposes listed above (where applicable), be disclosed to the following parties:
          • a. companies within the NXGEN, our associated companies and our joint venture partners;
          • b. agents, contractors, third party service providers and specialist advisers who have been contracted to provide the NXGEN with administrative, operational or other goods and services, such as telecommunications, information technology, payment, payroll, processing, training, market research, storage, or archival;
          • c. any third-party business partners who offer goods and services or sponsor contests or other promotional programs, whether in conjunction with us or not;
          • d. insurers and credit providers;
          • e. where relevant, any debt collection agencies or dispute resolution centres;
          • f. any business partner, investor, assignee or transferee (actual or prospective) to facilitate business transactions (which may extend to any reorganization, merger, acquisition or sale) involving TeleChoice;
          • g. our professional advisors, including our auditors and lawyers;
          • h. relevant government, statutory or regulatory authority (including securities exchange) or law enforcement agency in order to comply with any laws or rules and regulations imposed by such authority or agency or any order, notice, directive or judgment of any court, tribunal, arbitration or mediation body;
          • i. anyone to whom we assign or transfer or may assign or transfer any of our rights and duties;
          • j. banks, credit card companies and their respective service providers; and
          • k. any other party as may be consented to by you, as specified by that individual or the contract.
      • 4. Do Not Call (‘DNC’) ProvisionsIf you have provided us with your Singapore telephone number(s) and have indicated that you consent to receiving marketing or other promotional information via your Singapore telephone number(s), then from time to time, we may contact you using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with information about our products, services (including discounts and special offers), and other event invitations even if these telephone number(s) are registered with the DNC Registry. You may however advise in writing should you wish not to be contacted by us at your telephone number(s) for such purposes.
      • 5. Use of Cookies
        • 5.1 When you interact with us on our website, we automatically receive and record information on our server logs from your browser. When you visit our website, we may assign one or more cookies to your computer. A cookie is a small encrypted text file placed in the ‘Cookies’ folder on your computer’s hard disk, and may be used to collect information and statistics relating to your access to our website, including information on how you arrive at our website, what kind of browser you are on, what operating system you are currently using, your IP address, and your click stream information and time stamp (for example, which pages you have viewed, the time the pages were accessed and the time spent per web page on our websites). The cookie will provide a unique identifier to your computer and each time you visit our website from the same computer, our server will recognise a return visitor and allow us to increase the functionality of our website on your computer.
        • 5.2 The cookies placed by our server are readable only by us, and cookies cannot access, read or modify any other data on your computer.
        • 5.3 Most browsers automatically accept cookies, but cookies can be enabled or disabled by modifying the settings in your browser. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services offered on our website, and some of the interactive features on our website may be similarly restricted or be rendered inoperable.
      • 6. IP Address
        • 6.1 An IP address is a number that is automatically assigned to your computer when you sign up with an Internet Service Provider.
        • 6.2 When you visit our website, your IP address is automatically logged in our server. We may use your IP address to help analyse trends, administer our website, and track users’ movements. From your IP address, we may identify the general geographic area from which you are accessing our website. However, we will not be able to pinpoint the exact geographic location from which you are accessing our website. Generally, we do not link your IP address to anything that can enable us to identify you unless it is required by applicable laws and regulations.
      • 7. Third-Party SitesOur websites may contain links to other websites operated by third parties, such as our business partners. We have no control over and are not responsible for the privacy practices of websites operated by third parties that are linked to our websites. We encourage you to learn about the privacy policies of such third-party websites. Once you have left our website, you should check the applicable privacy policy of the third-party website to determine how they will handle any information they collect from you.
      • 8. Data TransferIn the event it is necessary to share information about you within the NXGEN and third party service providers, some of which may be outside of your country of residence, we will take reasonable steps to ensure that your Personal Data transmitted outside of your country of residence is adequately protected. In addition, we will ensure that such transfers comply with the requirements of the applicable data protection laws.
      • 9. Data RetentionWe may retain your Personal Data for as long as it is necessary for the purposes it has been collected, and in most cases, up to 7 years, unless otherwise permitted by applicable law or in order to defend legal claims. Where we no longer require your Personal Data for those purposes, we will cease to retain such Personal Data.
      • 10. Your Rights
      • 10.1 You may, subject to applicable law, request access and/or correct your Personal Data in our possession.
      • 10.2 You may withdraw your consent for the collection, use and/or disclosure of your Personal Data in our possession. If you withdraw your consent to any or all use of your Personal Data in our possession, depending on the nature of your request, NXGEN may not be in a position to continue its existing relationship with you.
      • 10.3 Where mandated under the applicable data protection laws, your exercise of the rights described or referred to above shall be free of charge. In all other situations, we may charge a fee to cover the cost of verifying the request and locating, retrieving and copying any material requested.
      • 10.4 If you want to exercise any of your rights or if you wish to raise a complaint, you may contact our Data Protection Officer at the contact details set out in Clause 11 (how to contact us).
    • 11. How to contact usIf you have any questions about this Policy or any queries relating to your Personal Data, or you would like to withdraw your consent or access and/or correct your Personal Data records, you can:
      • a. email to the Personal Data Protection Officer at gohsp@telechoice.com.sg; or
      • b. write in to:
        Personal Data Protection Officer
        NXGEN Communications Pte Ltd
        6 Serangoon North Avenue 5
        #03-16
        Singapore 554910
    • Policy ReviewThis Privacy Policy will be reviewed from time to time by us. We may also from time to time update this Privacy Policy to take account of new laws and technology, changes to our operations and practices and the changing business environment. If you are unsure whether you are reading the most current version, please contact us.
    • Governing LawThis Personal Data Policy shall be governed in all respects by the laws of Singapore.

      

    (Version as at 1 March 2023)