█ Unified Communications

Today, the world communicates in a multitude of ways. E-mail, instant messaging (IM), video and multimedia conferencing, web chat, and not forgetting the more traditional voice call. All these channels provide a different user experience, and require different modes of administration. However, they are not limited to being separate or standalone tools – they can be integrated to provide a more consistent and complete user experience.

Unified Communications (UC) is a presence-enabled collaboration system that connects people anytime, anywhere across multiple devices and media types. Users can detect if their intended recipients are available in real-time and switch from one type of interaction to another seamlessly when contact is made. For example, you can initiate an IM chat with an available contact then escalate the chat session to a live telephone conversation with just one click. Or turn a voice call into a web conference on your laptop, and even retrieve your email on the road by listening to it.

Apart from advanced functionality and increased cost efficiency, UC helps enterprises streamline information delivery, and provides superior connectivity to equip their mobile workforce. And to the end user, smarter communications means greater mobility, flexibility, and an enhanced collaborative experience.

To find out more about Unified Communications, contact us at 6395 2000 or e-mail to enquiries@radiancecomms.com.