█ Multimedia Recording

For quality management and compliance purposes, multimedia recording has become increasingly essential for businesses that engage their customers over voice and web channels.

Customer interactions contain vast amounts of valuable information and insights that, when explored and analysed, can considerably help a business improve service levels. Furthermore, it can protect a business when faced with potential disputes.

Radiance offers cost-effective recording solutions that scale a wide range of requirements. Encompassing five main components of interaction analytics, screen content analysis, quality monitoring, recording and retention, and fraud detection, the recording solutions come with advanced capabilities designed to meet a full spectrum of business needs.

Our solutions capture all customer contact across multiple channels such as voice calls, e-mails, voice messages and even instant messaging (IM), and further compress the data for more effective storage.

To find out more about Multimedia Recording, contact us at 6395 2000 or e-mail to enquiries@radiancecomms.com.