To keep your network operations healthy and optimised, ongoing support and dedicated maintenance are critical. As the system integrator with the largest pool of certified technical professionals in Singapore, Radiance is able to provide you quality services, anywhere you are, any time you need it.
24/7 Contact Centre
Whether you have a simple query or need to report a fault, our award-winning Customer Contact Centre (CCC) is just a phone call away – at any hour round the clock. Any incident report or job request received is immediately channelled to our pool of technical consultants for timely resolution. Our support and maintenance services are available regionally as well. With easy access to our direct on-site services, your regional offices in Malaysia, China and anywhere in the region are equally well taken care of.
Remote and On-site Diagnostics and Resolution
Rapid response to technical difficulties can minimise service disruption and downtime. That’s why we have a Remote Diagnostic Centre (RDC). From the RDC, our specialists use advanced remote management tools to programme adjustments and attend to faults at the soonest notice. But if an on-site visit is required, your request is promptly assigned to a field engineer with the highest matching skill-sets in the closest proximity for the swiftest turnaround time. We have engineers on stand-by after business hours as well, so all it takes is a phone call and help is on hand, whenever you need it.
Real-time Job Monitoring
To enable us to provide the best customer service, we employ sophisticated technology that drives our work processes. Using a dynamic service management application, we maintain real-time visibility of all job requests – from the allocation of the service engineer to the estimated arrival time on site to the completion of the job – so you can keep track with “live” updates every step of the way.
Preventive Maintenance
Have you ever experienced a serious breakdown of your communications system? Is system malfunction a consistent irritant for you and your users? Perhaps you may want to consider establishing a preventive maintenance program to minimise downtime and increase the reliability of your system in the long run.
Preventive maintenance is a schedule of planned maintenance actions aimed at the prevention of breakdowns and failures. Its primary goal is to preserve and enhance system reliability for better predictability of potential breakdowns before it actually occurs. In today’s competitive marketplace, maintaining service continuity is crucial. Imagine the potential revenue lost and the unwelcome expenses incurred for downtime if responses to your customers are delayed.
At Radiance, our preventive maintenance team schedules regular visits to your premises with system and configuration backup. We perform verification and checks on overall system functionalities and ensure updates of software patches are delivered on time. With this, you can count on us to reduce downtime and maximise your return on preventive maintenance investment.
