Unified Messaging (UM) is the integration of different modes of communication such
as e-mail, SMS, fax, voice, video into a single interface. All messages are stored
in an intuitive mailbox, allowing easy access and retrieval.
Integration with other applications further improves the functionality of UM. For
example, using text-to-speech, speech-to-text and voice recognition technology,
you can listen to an e-mail message over the phone and reply instantly using your
choice of device, or send a voice message as an e-mail attachment over the internet.
You can also include different media, such voice, text and fax, in a single message.
Integration with Instant Messaging (IM) lets you detect user presence and status,
and instantly reply to messages.
With access to voice, fax, and e-mail messages from any location using any device,
UM offers expanded message and contact management capabilities to create a truly
exceptional user experience. |