A softphone is a software program used for making voice calls on the computer over the
internet. With a screen-based interface
that works just like your desk phone keypad,
it gives your remote and mobile workers full access to your corporate telephony
anywhere, anytime.
With a softphone, you can make and receive calls, access voicemail, transfer and
record calls just like you would on your office desk phone. It also supports functions
like caller ID display and call conferencing, and integrates with your Microsoft
Address Book, so it’s virtually a replica of your desk phone, except you can take
it with you wherever you go.
A softphone can greatly enhance the user experience and mobile connectivity between
users. You can set and display your availability status and preferred mode of communication to other users, so they know at a glance when and how to contact you. And with integration
to Instant Messaging (IM), you can even escalate IM chats into a voice conversation
with a single click.
So if you spend a lot of time on the road or working from home, a softphone is an ideal tool for keeping you connected while staying mobile and flexible.
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