For many businesses, a contact centre serves as the frontline between them and their
customers. Therefore, a well-managed contact centre is critical in enhancing customer
relations. In today’s communications landscape, customer interaction is no longer
limited to phone calls. To remain competitive, contact centres have to be equipped
to handle customer contact across a variety of communication channels – voice call,
fax, SMS, e-mail and web chat.
Radiance has just
the solution for you.
With experience deploying over 5,000 contact centre seats in the region, Radiance
is the market leader in designing, deploying and maintaining solutions for fully
operational multimedia contact centres.
Whether you are a small to medium business or a global enterprise, the reliability
and robustness of our
system is uncompromised. Our contact centre solution
is built upon Computer Telephony Integration (CTI), which gives you access to a
broad range of advanced
applications so you can manage your contact centre more
effectively, and increase your cost savings at the same time.
With our Contact Centre solution, you can implement the following applications:
Radiance is able to integrate CTI with your existing database, and fully customise
our solution according to your unique business needs. And as your business evolves,
we can help you reassess your requirements and implement the necessary changes. Because
we believe in continual improvement as much as you do. |