A predictive dialler is a computerised system that automatically dials batches of
telephone numbers, and discards unproductive calls such disconnected lines and answers
from fax and answering machines. The system predicts the availability of agents
and called party answers, and adjusts the calling process accordingly.
Radiance’s predictive dialler is able to dial over 100,000 outbound calls per hour.
The system also manages both outbound and inbound communications, as well as self-service
interactions.
With our predictive dialler, you can generate a large increase in dial rate and
significantly boost contact rate. By eliminating dead time between calls, you
can also raise your agents’ productivity levels. When they spend less time waiting
and more time talking, you’re one step closer to realising your business potential. |