Interactive Voice Response (IVR) is a technology that enables automated user interaction through voice and touch
tone detection over a voice call. Callers can interact with IVR systems and retrieve
information by pressing numbers on a telephone keypad, or by voice commands that
are recognised by the computer.
Using built-in scripts and digitised speech, Radiance’s IVR solution gives callers
easy access to a database, and can route calls for additional services as required.
We offer a variety of recognition options, from simple digit recognition to Natural
Speech Understanding.
With our IVR solution, you can service a high volume of calls round the clock without
actually expending employee resources, and thus enjoy even greater savings. |