Whether for compliance reasons or for analytic purposes, contact recording has become
a necessary tool in contact centres today.
But with the colossal volume of data
involved, maintaining, storing and retrieving all that information could be a challenge.
Radiance offers a recording solution that meets this challenge. Capable of recording
both voice and screen data, our solution captures and stores customer interaction
across multimedia channels at a high compression rate, so you get more out of your
storage space. Additionally, a sophisticated indexing system coupled with a flexible
search capability means you can easily retrieve and replay recordings when you need
them.
Our recording application is supported by virtually all telephony interfaces, and
easily integrated with your existing infrastructure.
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