After Radiance has accomplished the task of designing and implementing your solution,
you can begin to reap the multiple benefits of your investment. But that’s not where
our role ends. We understand that ongoing support is critical to your network operation,
and we are more than equipped to provide you the maintenance service you need.
Whether you have a simple query or need to report a fault, our award-winning customer
contact centre (CCC) is just a phone call away – at any hour round the clock.
With an aim to deliver an excellent customer service experience, you can be sure that any
incident report our contact centre agent receives is immediately channelled to our
large pool of technical consultants for timely resolution.
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Regional Remote Diagnostic and Resolution |
Rapid response to technical difficulties can minimise service disruption and downtime.
That’s why our contact centre starts the fault rectification process by directing
your call to our Remote Diagnostic Centre (RDC). Using advanced remote management tools, our specialists can remotely diagnose issues in real-time and take corrective
actions immediately. So whether you need programming changes, or are experiencing
operating errors, our RDC ensures swift resolution to any problems that may occur.
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Regional On-Site Fault Rectification |
If a site visit is required, our RDC will refer the issue to our field engineers.
Professionally certified, our engineers have a high level of expertise when it comes
to your communications systems, and are experienced in identifying and rectifying
faults. We follow a stringent fault rectification process, where your fault report
is assiduously tracked every step along the way, until it is completely rectified.
We have engineers on stand-by after business hours as well, so all it takes is a
phone call and help is on hand, whenever you need it.
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Preventive Maintenance Support |
Apart from incident-related support services, we offer preventive maintenance support
as well. Regular system and configuration backup, checks and tests on overall system
functionalities as well as updates of OS patches can keep your system in tip-top
condition. At Radiance, we know how important it is to keep a well-oiled machine.
After all, prevention is better than cure. |